rp55 is committed to protecting the personal data of every player on our platform. This policy explains exactly what we collect, why we collect it, and how we keep it safe.
Last Updated: 1 January 2026These cards summarise the core principles behind rp55's approach to data privacy. The full policy below provides complete legal detail.
All data exchanged between your device and rp55 servers is encrypted using bank-grade 256-bit SSL technology. Your login credentials, payment details, and personal information are never transmitted in plain text.
rp55 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely for the purposes described in this Policy and no others.
You have the right to access, correct, and request deletion of your personal data at any time. rp55 provides clear channels for exercising all data subject rights outlined in this Policy.
We collect only the personal data that is strictly necessary for account operation, identity verification, transaction processing, and regulatory compliance. We do not collect data speculatively.
Personal data is retained only for as long as required to fulfil the purposes for which it was collected, or as mandated by applicable law. Accounts closed for more than five years are subject to data purge.
rp55 uses cookies strictly for session management, fraud prevention, and platform performance analytics. No third-party advertising cookies are deployed. You may manage cookie preferences via your browser settings.
This Privacy Policy (the "Policy") is issued by rp55 (the "Company", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at rp55.casa (the "Platform"). This Policy describes how rp55 collects, uses, stores, shares, and protects the personal data of individuals who use our Platform, including registered players and visitors based in Malaysia and other locations.
rp55 takes the privacy and security of your personal data seriously. We are committed to handling all personal information in a manner that is lawful, fair, transparent, and consistent with applicable data protection legislation and international best practices in the online gaming industry.
By registering an account, accessing the Platform, or otherwise submitting personal information to rp55, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform and contact our support team to close your account.
This Policy should be read together with our Terms & Conditions, which govern your use of the Platform. In the event of any inconsistency between this Policy and the Terms & Conditions on privacy matters, this Policy shall prevail.
For the purposes of this Policy, the following terms shall carry the meanings set out below:
rp55 collects personal data through the following channels: direct submission by the Data Subject (e.g., during registration or KYC), automated collection through platform usage (e.g., log files and cookies), and from authorised third parties (e.g., identity verification services and payment processors). The categories of personal data we collect are set out below.
| Category | Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Malaysian IC (MyKad) number or passport number | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address (city, state) | Registration form, account management |
| Financial Data | Bank account numbers, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment processing, transaction logs |
| KYC Documents | Scanned or photographed copies of MyKad, passport, or other government-issued identification; proof of address documents | KYC verification upload |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, login history | Automated platform logs |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions | Platform analytics tools |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support channels |
rp55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except where KYC facial recognition is used by our third-party verification provider and only to the extent necessary for identity confirmation.
rp55 processes your personal data only for defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected without first obtaining your consent or establishing a new legal basis. The primary purposes for which we use your data are:
rp55 processes your personal data on the following legal bases, depending on the nature of the processing activity:
rp55 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the following limited and controlled circumstances:
All third parties to whom rp55 discloses personal data are required to maintain appropriate technical and organisational security measures and to process such data only for the specified purpose and in accordance with rp55's instructions.
rp55 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Key security measures in place include:
Notwithstanding the above measures, no electronic transmission or storage system is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rp55 will notify you and relevant regulatory authorities in accordance with applicable law.
rp55 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it under applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| Financial & Transaction Records | 7 years from transaction date | Anti-money laundering regulations |
| KYC Documents | Duration of account + 5 years after closure | Gaming licence requirements |
| Customer Support Records | 3 years from last interaction | Dispute resolution and legal claims |
| Marketing Data | Until opt-out or account closure | Consent |
| Technical & Log Data | 13 months from collection | Legitimate interests (fraud & security) |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual. Where anonymisation is not technically feasible, data will be pseudonymised and further access restricted.
rp55 uses cookies and similar tracking technologies on the Platform for the purposes described below. A cookie is a small text file that is stored on your device when you visit a website. Cookies do not harm your device and do not access other information stored on your device.
rp55 does not deploy third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or performance of the Platform.
Subject to applicable law and certain regulatory exceptions (particularly in relation to data that must be retained for anti-money laundering or gaming licence compliance purposes), you have the following rights in relation to your personal data held by rp55:
You have the right to request a copy of the personal data rp55 holds about you, together with information about how it is being processed. Requests will be fulfilled within 30 days of receipt. rp55 may request proof of identity before processing an access request.
You have the right to request correction of inaccurate or incomplete personal data held by rp55. Where correction would require amendment of KYC or account identity data, additional verification may be required.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations — for example, transaction records required under anti-money laundering law cannot be deleted on request.
You have the right to request that rp55 suspends processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data while rp55 verifies it, or where you have objected to processing based on legitimate interests and the assessment is pending.
Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that such data be transmitted directly to another data controller where technically feasible.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing communications, rp55 will cease such processing immediately. Objections to other legitimate-interest processing will be assessed against rp55's overriding legitimate interests and legal obligations.
To exercise any of the above rights, please contact our Data Privacy team via live chat or email at [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 5 business days and fulfil it within 30 days, or notify you if an extension is required.
The rp55 Platform is strictly intended for adults aged 21 years and above. rp55 does not knowingly collect personal data from individuals under the age of 21. Our KYC identity verification process is specifically designed to confirm age eligibility before any account may be used for deposits, gameplay, or withdrawals.
If rp55 becomes aware that personal data has been collected from a person under the age of 21, the relevant Account will be immediately suspended, all gameplay and transactions will be reviewed, and any funds will be handled in accordance with our regulatory obligations. Deposits made by underage individuals will be refunded to the payment source where technically possible.
If you have reason to believe that a minor has created an account or accessed the Platform, please contact our support team immediately at [email protected].
rp55's primary data processing infrastructure is located in secure data centres operating under internationally recognised security standards. In certain circumstances — for example, where identity verification providers or fraud detection service providers are located in other jurisdictions — your personal data may be transferred to, stored in, or processed in countries outside of Malaysia.
Where such international transfers occur, rp55 takes all reasonable steps to ensure that your personal data receives an equivalent level of protection to that afforded under applicable Malaysian data protection law. This includes:
rp55 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or applicable law. The revised Policy will be published on the Platform with an updated "Last Updated" date prominently displayed at the top of the page.
For material changes — that is, changes that significantly affect your rights or the way we use your personal data — rp55 will endeavour to notify registered Players by email or via an in-platform notification at least 14 days before the changes take effect. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically. If you have any questions about a specific change, please contact our support team before the effective date so that we can address your concerns.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by rp55, please contact us through the following channels. We are committed to responding to all privacy-related enquiries within 5 business days.
Privacy Enquiries (Email)
[email protected]
Subject line: Privacy Policy Enquiry
Live Chat Support
Available 24 hours, 7 days a week
In English, Bahasa Melayu, and Chinese
For Data Subject Rights requests (access, rectification, erasure, portability), please include your registered account username and a clear description of your request. We may require verification of your identity before processing any rights request. All requests relating to regulatory data retention obligations will be handled in accordance with applicable law, which may limit our ability to fulfil certain deletion or restriction requests.
Your personal data is encrypted, never sold, and processed only for legitimate purposes. Join over 500,000 verified Malaysian players who trust rp55 every day.
For players aged 21 and above only. By registering, you confirm acceptance of this Privacy Policy.